HyperJar
HyperJar Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
HyperJar has a 1.3 star rating based on 6 reviews. Consumers are mostly dissatisfied. Rating distribution unfavorable 100%. Pros: usable worldwide without fees. Cons: frequent logouts, account holds, and poor customer service. HyperJar reviews note issues with billing and refunds.
Key Takeaways for Future Customers
- Good for travel as cards work worldwide without charges.
- Expect possible verification and access problems; plan backup access to funds.
- Customer service is chat-only; escalate early for refunds or billing disputes.
Negative Feedback / Risk Areas
- Recurring customer complaints about being locked out and verification codes failing.
- Account holds that restrict funds and cause stress.
- Poor support response, no direct phone line, and delays on refunds and billing issues.
Positive Feedback
Users find the app easy to handle and useful for spending abroad without extra charges.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
HyperJar has a 1.3 star rating based on 6 reviews. Consumers are mostly dissatisfied. Rating distribution unfavorable 100%. Pros: usable worldwide without fees. Cons: frequent logouts, account holds, and poor customer service. HyperJar reviews note issues with billing and refunds.
Key Takeaways for Future Customers
- Good for travel as cards work worldwide without charges.
- Expect possible verification and access problems; plan backup access to funds.
- Customer service is chat-only; escalate early for refunds or billing disputes.
Negative Feedback / Risk Areas
- Recurring customer complaints about being locked out and verification codes failing.
- Account holds that restrict funds and cause stress.
- Poor support response, no direct phone line, and delays on refunds and billing issues.
Positive Feedback
Users find the app easy to handle and useful for spending abroad without extra charges.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Birmingham, England
Hallo my name is Janet dodd and i am a...
Hallo my name is Janet dodd and i am a customer . I have tried ringing the customer service number but that just goes to a voice mail what number can i ring to speak with a human as despite leaving messages with my phone number to call me back no one does.
I wish to report a fraudulent use of my debit card. And request a refund ASAP
Thankyou
Janet
- Online
- Lousy customer service as no person real human to speak to
Preferred solution: Full refund
Hackney, Hackney
Not worth the hassle
- Locked out 5+ days; funds inaccessible.
- Codes don't reach my mobile; no alternative.
- Uninstall/reinstall seems to trigger the issue; wants funds moved.
I have been locked out of my account over 5 days. Unable to access my funds.
Verification code does not reach my registered mobile number after numerous attempts. They have no other Verification method for me to access my account except for this mobile code.
Very disappointed with the customer service. I had no issues with the hyperjar app until I uninstalled the app and reinstalled it and my problems began.
In the process of trying to get my entire funds transferred to my linked account and do away with hyperjar.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cardiff, Cardiff
Not a direct line
- They only have live chat, no direct phone line.
- I can't access my account to view transactions.
- Repeated steps from chat don't resolve the issue.
They don't have a direct line to help, just a live chat. Also, it won't allow me to access my account to show my transactions, which is a nightmare.
Each time I talk with them on live chat, they keep telling me to do these steps, and I have followed these steps, and the end result is still the same. So, I don't understand how else they can help me; it's quite useless.
- Pros is you can use them worldwide without being charged
- You cant contact them in emergency direct
Preferred solution: Apology
User's recommendation: I recommend them to use if you tend to travel a lot you can use it anywhere without being charged
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oldham, Oldham
I have been locked out of my account
I got paid my student finance today, and I was struggling to sign in with the code that was sent to me. Every time I try, it keeps saying code not authorized.
Preferred solution: To be able to login to my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Newham, Newham
My funds have are on hold and im not able to buy my car.
- Car stolen; insurance payout to buy a new car.
- I sent docs to Hyperjar; account on hold.
- I am stressed caring for sick mum and may contact FOS.
My car got stolen, I have been paid by the insurance company to purchase a new car. I sent all documents Hyperjar asked for because the account got put on hold.
After Hyperjar accepted my documents, the block came off. I now transferred the money to buy the car and once again my account got put on hold. I have provided all the documents Hyperjar has asked me for and still, my account remains blocked.
This has caused me serious stress and anxiety, as I look after my sick mum and need to buy the car to take her to her appointments, shopping, etc. I'm not happy with this service at all and I'm considering submitting my case directly to the Financial Ombudsman Service (FOS) for resolution and compensation.
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Stoke-On-Trent, Stoke-On-Trent
Need to know what's is happening with the account
I haven't been able to yet
I still haven't heard from them about getting access to the bank app so I can get my late husband's pension paid into it.
Preferred solution: Excess to the account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Won’t let me into my account
Company fixed the issue and I have been provided with apology.
It wont send me the code as Im away in Italy Im using my phone number and still wont send it now I dont have access to any of my money
- Easier to handle
- Keeps on logging me out
Preferred solution: Back into my account
Tower Hamlets, Tower Hamlets
Pending transaction
Bad and sad experience
I sent money to someone. It was pending till now, and my account was restricted.
Why? The account I have been using for almost a year now just got restricted like that.
Preferred solution: Full refund
Cant transfer money
I cant transfer money from my bank account to my hyper jar keeps saying declined? And putting me put of app
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have a problem setting up my sons card
Can someone call me please
01544 32****
I have a problem setting up.my sons card
...
Look to hearing from you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad service
- Account closed without explanation after card arrival.
- Requests to reopen were ignored and customer service is poor.
- I have no other account.
Without any complaint they close my account..i asked again and again for reopen but no answer..customer service is v bad.i have no other account and they close .i have just received the card but without any solid reason closed the account
Companies Similar to HyperJar
BusyKid
“No one has answered the phone or even tried to help on the chat. I have even left two voicemails on...“
Credit Genie
“refund my money why the *** you taking money out my account this is not the first time they do it eaither“
Worldcoin
“I buy a new phone I try to login I send a picture screenshot kindly help My contacts +254701****84 My...“
BankMobile VIBE
“I'm a college student at Moreno Valley College updating my phone number in the system right away,...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.